IT Support That Just Works.
CrawlTech delivers fast, expert technical support for small and mid-sized Canadian businesses. From day-to-day troubleshooting to full-service IT management, we keep your team productive and your systems running smoothly.
Whether you're looking for full-service ITSM, service desk support, or a partner to enhance your internal team, we deliver efficient, secure, and standards-driven support that scales with your business.
✅ Why Choose CRAWLTECH for ITSM?
Helpdesk That Never Leaves You Waiting
✔ Instant Response & Real Technicians
Speak directly to a trained engineer — not a call centre.
✔ 24/7 Helpdesk Coverage
Your business doesn’t stop. Neither do we.
✔ Proactive Monitoring & Maintenance
We detect issues before they disrupt your team.
✔ Cybersecurity-Aligned Support
As an MSP + MSSP, every ticket is handled with security-first methodology.
✔ Flexible Packages for Every Stage
From startups to multi-site organizations — we scale with you.
✅ Built for Business Continuity
Fast Issue Resolution
Ticket triage, automated workflows, and real technician engagement reduces downtime.
Standardized Support Playbooks
All support follows CrawlTech’s service framework — consistent, secure, documented.
Secure-by-Design
Every support action includes basic security checks to prevent misconfigurations and vulnerabilities.
Live remote support
Windows / Mac troubleshooting
Software & application assistance
Email, VPN, and network access support
Printer & peripheral troubleshooting
🔐 Helpdesk Support
Our IT Support Services
24/7 system health checks
Automated alerts & remediation
Patch management
Server, network & cloud monitoring
🔐 Proactive System Monitoring
Scheduled site visits
Emergency dispatch
Hardware setup & repair
Network and workstation builds
🔐 On-Site IT Support
Device provisioning
Endpoint performance monitoring
Backup & restore support
EDR/MDR integration (optional)
🔐 Workstation & Device Management
User onboarding/offboarding
Password resets
Account provisioning
Identity & Access Management (IAM) alignment
🔐User & Access Management
Tenant management
Email support
Security configuration
Training for teams
🔐 Microsoft 365 & Google Workspace Support
Service Packages
🔐 Essential IT Support
Affordable coverage for small teams needing daily support.
Includes:
✔ Helpdesk
✔ Remote support
✔ Workstation updates
✔ Basic monitoring
🛡️ Premium Managed IT Support
🔐 Business IT Support
Includes:
✔ All Business features
✔ On-site support
✔ Server & network management
✔ IT documentation
✔ Priority response times
✔ Security-enhanced support with MDR add-on
Includes:
✔ All Essential features
✔ 24/7 monitoring
✔ Device management
✔ Advanced patching
✔ Microsoft 365, Google support
Designed for growing organizations with mission-critical operations.
High-speed support with enhanced monitoring and priority routing.
Advanced Add-Ons (Optional)
Managed Security Service Provider Bundle
🔐 MSSP Security Bundle (SIEM, MDR, IAM, IDPS)
🛡️ vCISO
🌐 Workspace onboarding automation
Virtual Chief Information Security Officer
24/7 monitoring of your internet-facing assets.
🛡️ Compliance & audit readiness
Stay compliant to protect your business and customers
🌐 Backup & disaster recovery
🔐 Firewall & network management
🛡️ Cyber Awareness Training
Critical to every business to backup and have a Disaster Recovery Plan
Stay compliant to protect your business and customers
24/7 monitoring of your internet-facing assets.
What Makes CrawlTech Different?
IT Support + Security Expertise
Most MSPs focus only on IT. CrawlTech integrates full cybersecurity into everyday support operations.
Canadian-Owned & Canadian-Operated
Your data stays in Canada. Your support team is Canadian.
Enterprise Technology for SMB Budgets
Tools normally reserved for large enterprises — delivered affordably.
Scalable Support Framework
Built to grow with your business and future-proof your IT environment.
📞 Ready for Better IT Support?
Get fast, friendly, expert help — backed by enterprise-level security.
